Terms and Conditions

Last updated: 19 July 2026.

About Paw Plans

Paw Plans operates the website at www.pawplans.co.uk from 90 King Street, Brixham, Devon, TQ5 9TH, United Kingdom. You can contact us at info@pawplans.co.uk or on 0800 080 5220.

Acceptance of these terms

By using the website, you agree to these terms. If you do not agree, do not use the website. We may update the terms from time to time, and the version published on this page applies from its stated update date.

Information only — not personal advice

Paw Plans publishes general information about pet insurance. The content does not take account of your circumstances and is not personal financial, legal, veterinary or other professional advice. It is not a recommendation to buy, avoid or replace a particular policy.

You are responsible for deciding whether a product is suitable. Read the provider’s current policy wording, insurance product information document, quotation, excesses, limits and exclusions before buying. Seek appropriately authorised advice if you need a personal recommendation.

Affiliate links and advertising

Some links and buttons are affiliate links. If you follow one and complete a qualifying action, Paw Plans may receive a commission from the third party. You do not pay Paw Plans a separate fee.

Commercial relationships can affect which providers or services are available through the site. Paw Plans does not promise to compare every provider or every policy and should not be treated as a whole-of-market comparison service unless that is expressly stated for a particular third-party service.

Third-party websites and insurance products

Paw Plans does not control third-party websites and is not responsible for their availability, security, content, quotation results, regulatory status or privacy practices. A link does not make Paw Plans a party to any contract between you and the third party.

Insurance prices, eligibility and terms are determined by the relevant insurer or intermediary. Questions, complaints, cancellations, policy changes and claims must be directed to the organisation responsible for the quotation or policy.

Accuracy and availability

We take reasonable care when preparing content, but insurance products, regulation, provider panels and website features can change. We do not guarantee that every page is complete, current, error-free or continuously available. Always verify material information with the provider before acting.

We may change, suspend or remove website content or features without notice.

Acceptable use

You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with operation, scrape the site in a way that creates an unreasonable load, or use the content for unlawful or misleading purposes.

Intellectual property

Unless stated otherwise, the website’s text, design, branding, graphics and original materials belong to Paw Plans or its licensors. You may view pages, print a reasonable number of copies for personal use and share links to the website. You must not reproduce, republish, sell, systematically extract or commercially exploit substantial content without written permission.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

Subject to that, Paw Plans is not liable for losses caused by reliance on general website content, decisions made using a third-party quotation, third-party website failures, loss of data, loss of profit or business, or indirect or consequential loss. Consumers retain any rights that cannot lawfully be excluded.

Privacy and cookies

Our Privacy Policy explains how we handle personal information, and our Cookie Policy explains the use of cookies and similar technologies.

Links to Paw Plans

You may link to a public page in a fair and lawful way that does not suggest an endorsement, partnership or approval that does not exist. We may ask for a misleading or harmful link to be removed.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights to bring proceedings in the part of the United Kingdom where you live. If any provision is found unenforceable, the remaining provisions continue to apply.

Contact

Questions about these terms can be sent to info@pawplans.co.uk.